Posted by Lori Lafargue on November 12, 2016 at 12:48 AM
I was in the park shooting my feathered friends. My Sony DSC Rx-10 Mark lll, was firm on the tripod. A young goosette approached me on the left. As I reached out to give her a pretzel piece, a bigger goose waddled through my setup (guess he was jealous) and knocked it over.My brand new camera hit the dirt! Though it's still taking decent pix, the lens makes a grinding noise when it extends and slightly softer noise when it retracts. I'm thinking a bit of dirt/sand got between the housing and lens.
Is this something that requires a 4 week hospital stay, or is there a way to fix it myself?
Will my using it like this harm anything (irreparably)?
Any advice on protecting my gear from nosy & friendly intruders??
Appreciate any advice you can give me...thanks so much!!
Lori
That's a good camera. It sounds as if your diagnosis is right - dirt or grit got around the lens. It will only get worse as every extension will grind in the grit more.
It's worth a trip to the MD, IMO. First, call the Sony people and see what they think. Get a price for repair and cleaning. Might not be too much to just dis-assemble and clean. Then look for other places that do camera repair for their prices. There is a great one in Sacramento that I have used for years, but don't know where YOU are.
Good luck - miserable thing, for sure.
Condolences!
I will suggest that you avoid Sony's factory service at all costs. Good as their cameras are - I am slowly moving towards using only Sony bodies - I have heard nothing but horror stories about their service. The same is true of Olympus, by the way, and I suspect is a general trend with "factory service". I can wholeheartedly recommend these people:
they have repaired for me what seemed unrepairable. You can ship the camera to them, they will get back with an estimate, and will then ship it back. A very honest small shop that has been in business since 1945 (!).
I hope this helps
Alberto (a fellow cat worshipper)
Posted by Lori Lafargue on November 12, 2016 at 7:11 PM
I have insurance on my camera from the place I purchased it from. When I called they said it needed to be sent out and may take 4 week's! does that sound like a long time to anyone else? Thanks for your help guys!
Lori
Posted by Dennis Plank on November 12, 2016 at 7:36 PM
It shouldn't be too outrageous, Lori. We had a P&S in for a similar problem not too long ago and I think it was in the $50 range. I use Advance Camera in Portland Oregon and they've always done good work. The 4 weeks is probably just backlog, not actual service time. Seems rather long to me, but it may just be a conservative estimate to keep people from hassling the every other day.
Discussion
4 repliesI was in the park shooting my feathered friends. My Sony DSC Rx-10 Mark lll, was firm on the tripod. A young goosette approached me on the left. As I reached out to give her a pretzel piece, a bigger goose waddled through my setup (guess he was jealous) and knocked it over.My brand new camera hit the dirt! Though it's still taking decent pix, the lens makes a grinding noise when it extends and slightly softer noise when it retracts. I'm thinking a bit of dirt/sand got between the housing and lens.
Is this something that requires a 4 week hospital stay, or is there a way to fix it myself?
Will my using it like this harm anything (irreparably)?
Any advice on protecting my gear from nosy & friendly intruders??
Appreciate any advice you can give me...thanks so much!!
Lori
It's worth a trip to the MD, IMO. First, call the Sony people and see what they think. Get a price for repair and cleaning. Might not be too much to just dis-assemble and clean. Then look for other places that do camera repair for their prices. There is a great one in Sacramento that I have used for years, but don't know where YOU are.
Good luck - miserable thing, for sure.
Condolences!
Sandy
I will suggest that you avoid Sony's factory service at all costs. Good as their cameras are - I am slowly moving towards using only Sony bodies - I have heard nothing but horror stories about their service. The same is true of Olympus, by the way, and I suspect is a general trend with "factory service". I can wholeheartedly recommend these people:
http://www.cameraservicepro.com/
they have repaired for me what seemed unrepairable. You can ship the camera to them, they will get back with an estimate, and will then ship it back. A very honest small shop that has been in business since 1945 (!).
I hope this helps
Alberto (a fellow cat worshipper)
Lori