I have a Wacom Intuos 4 tablet and pen. Old pen croaked, got new one today - but it doesn't work. I'm sure it's the correct one.
No instructions at all with it re connecting. Can't find anything online about how to "connect" it to pad so it becomes the mouse.
Anyone have any ideas?
Thanks in advance..
Sandy
Posted by Rick Lamb on September 5, 2013 at 1:25 AM
Hi Sandy, I own a Wacom Intuos 5 (that I LOVE) for which I have two pens. The pen it came with and I decided to buy the "Art Pen" which allows for brush rotation. This really comes in handy for the graphics design stuff I do for our website clients.
The second pen simply started working right out of the box. Sure I had to configure it to my liking but nothing else was required.
Based on my experiences with Wacom and the fact that both pens for you are not working I suspect the tablet itself is not working.
This sux I know but you will be most pleased with the new features in the Wacom Intuos 5!!
Posted by Paul DeCesare on September 5, 2013 at 1:32 AM
Wacom just today announced the new Intuos Pro, so if you DO have to buy a new tablet, the 5's will be dropping in price to clear inventory.
Unfortunately none of this solves Sandy's immediate issue!
Posted by Keith Bauer on September 5, 2013 at 9:14 AM
I too doubt it is the pen, rather the tablet. I'm assuming you've checked the obvious things like the USB connection. I'd check the wacom settings and make sure that all looks correct. It seems really odd for a tablet to just stop. I still have an Intuous 2 that works (my main tablets are Intuous 4 on my desktop and an Intuous 5 for my teaching laptop). Hope you are able to sort it out.
Sandy, I have an Intuos 4, so here's what I suggest:
Do you have the Wacom Intuos mouse? If so, does it work? If it does, then the pen is the likely culprit. If the mouse does not work then we have to dig deeper.
First, shut down the computer and unplug the USB cable from the tablet and the computer. Plug the cable back in and restart.
If you're using Windows: Open Device Manager and look under Human Interface Devices. The tablet should be listed there. If there is a yellow exclamation mark next to the entry, then there's a problem; most likely with the driver. Open the 'properties' dialog to see what's going on. Usually, the issues are a corrupted device driver. If that's the case, go to the Wacom support site and download and install a new driver. (If you're on a Mac, there should be a way to check the status of a device--I'm not a Mac person, so I don't know how to do that)
If these steps fail to get you up and running, you'll have to contact Wacom for help. I'd call 'sales' and simply tell them your new pen is probably defective. Hopefully, they'll put you in touch with a tech person.
I've had my Intuos 4 for quite a while, and I've not seen this issue. I hope you don't have to replace the tablet.
--P
Posted by Paul DeCesare on September 5, 2013 at 1:50 PM
Sandy, if you do need to replace the tablet, Amazon just today dropped the price of the Intuos 5 by 10% now that the new Pro is listed with them. I expect the price to continue to reduce.
Thanks to everyone.
It turned out to be a driver issue - I downloaded the most current Driver, re-booted, and all was well.
Sure didn't want to have to spend hundreds on a new tablet, as essential as they are for fine editing.
Sandy
Discussion
7 repliesNo instructions at all with it re connecting. Can't find anything online about how to "connect" it to pad so it becomes the mouse.
Anyone have any ideas?
Thanks in advance..
Sandy
The second pen simply started working right out of the box. Sure I had to configure it to my liking but nothing else was required.
Based on my experiences with Wacom and the fact that both pens for you are not working I suspect the tablet itself is not working.
This sux I know but you will be most pleased with the new features in the Wacom Intuos 5!!
https://store.wacom.com/us/en/product/PTH451?
Unfortunately none of this solves Sandy's immediate issue!
Do you have the Wacom Intuos mouse? If so, does it work? If it does, then the pen is the likely culprit. If the mouse does not work then we have to dig deeper.
First, shut down the computer and unplug the USB cable from the tablet and the computer. Plug the cable back in and restart.
If you're using Windows: Open Device Manager and look under Human Interface Devices. The tablet should be listed there. If there is a yellow exclamation mark next to the entry, then there's a problem; most likely with the driver. Open the 'properties' dialog to see what's going on. Usually, the issues are a corrupted device driver. If that's the case, go to the Wacom support site and download and install a new driver. (If you're on a Mac, there should be a way to check the status of a device--I'm not a Mac person, so I don't know how to do that)
If these steps fail to get you up and running, you'll have to contact Wacom for help. I'd call 'sales' and simply tell them your new pen is probably defective. Hopefully, they'll put you in touch with a tech person.
I've had my Intuos 4 for quite a while, and I've not seen this issue. I hope you don't have to replace the tablet.
--P
It turned out to be a driver issue - I downloaded the most current Driver, re-booted, and all was well.
Sure didn't want to have to spend hundreds on a new tablet, as essential as they are for fine editing.
Sandy
It would have been a drag to replace something when it wasn't really required that you do so.
--P